Product & Stock
How long does shipping take?
Please allow us 1-2 business days to dispatch (pick & pack) your order. Once your order is dispatched your order can take 1-3 business days to be delivered. If you're ordering internationally, allow 5-7 business days for shipping.
Do you do international shipping?
YES we ship international orders. International orders are sent via DHL. Orders for New Zealand are charged at a flat rate of AUD$25 (FREE shipping for orders over AUD$75.00). All other international orders are charged at a variable rate depending on package weight (FREE shipping for orders over AUD$200.00). Please allow for 1-2 working days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 5-7 business days via DHL. ( 0 - 0.25KG - $12.50, 0.25 - 0.5KG - $17.50, 0.5 - 0.8KG - $22.50, 0.8 - 1KG - $26.50, 1 - 6.5KG - $40.00 ). *please note, you may be required to pay Duties & Taxes These charges are determined by your local customs authority and include; 1. The Sales Tax applied by your country for purchases from Australia; and 2. Duties charged for processing by your country. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not The Mad Hueys) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, The Mad Hueys will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred by The Mad Hueys.
How can I track my orders & payment?
You will receive an order confirmation email once we receive your order and payment is confirmed. Once your order leaves the warehouse you will receive your Startrack Tracking details. If you have provided us with your mobile phone number you will receive SMS tracking alerts. If you have not provided your mobile phone details you will receive Tracking details Via email. Please allow a few hours for tracking details to update.
I am interested in stocking the Mad Hueys in my store, where can I get some information?
Please send any wholesale enquiries through to: Northern NSW & QLD - Luke Bowman (firstname.lastname@example.org) Southern NSW (Forster to the Vic border) - Ray Blaikie (email@example.com) or Dave Reid (firstname.lastname@example.org) Victoria & Tasmania - Sebastian Rogers (email@example.com) Western Australia - Rob Goyen (firstname.lastname@example.org) Other enquiries - Sebastian Rogers (email@example.com)
Can I please get some free stickers?
We send out free stickers with every order.
When will you have new gear in your shop/on your website?
We drop a new range on the 1st of every month.