What do you need to know?
DOMESTIC (WITHIN AUSTRALIA)
Australia
We offer FREE shipping on all Australian orders valued over AUD$75.00.
For orders under AUD$75.00, we charge an AUD$12.50 flat fee.
All of our Australian orders are shipped using Star Track’s Premium service, with the exception of orders being delivered to PO Boxes. Please be aware that all orders being delivered to PO Boxes will be shipped with Australia Post’s Standard Service.
Orders received before 10:00am (Queensland time) will generally be dispatched on the same day, however, please allow up to 5 business days for dispatch during peak periods and public holidays.
Orders shipped using Star Track’s Premium service are generally delivered within 3 business days. Orders shipped to PO Boxes using Australia Post are generally delivered within 7 business days.
INTERNATIONAL
New Zealand
We offer FREE shipping on all New Zealand orders valued over AUD$100.00.
For orders under AUD$100.00, we charge an AUD$12.50 flat fee.
All of our orders sent to New Zealand are shipped using DHL Express. Please be aware that DHL Express cannot deliver to PO Boxes.
Orders will generally be dispatched within 1-2 business days, however, please allow up to 5 business days for dispatch during peak periods and public holidays.
Orders shipped to New Zealand using DHL Express are generally delivered within 5 business days.
All international orders sent Delivery Duty Unpaid (DDU), which means additional charges (duties and taxes) may be payable upon arrival in your country. For more information refer to the Duties and Taxes section below.
USA, Canada, and Mexico
We offer FREE shipping on all orders valued over AUD$125.00 travelling to USA, Canada, and Mexico.
For orders under AUD$125.00, we charge a shipping fee calculated by the weight of the order as follows:
0.1kg-0.5kg: AUD$15.00
0.51kg-1.0kg: AUD$22.50
1.1kg +: AUD$30.00
All of our orders sent to USA, Canada, and Mexico are shipped using DHL Express. Please be aware that DHL Express cannot deliver to PO Boxes.
Orders will generally be dispatched within 1-2 business days, however, please allow up to 5 business days for dispatch during peak periods and public holidays.
Orders shipped to USA, Canada, and Mexico using DHL Express are generally delivered within 7 business days.
All international orders sent Delivery Duty Unpaid (DDU), which means additional charges (duties and taxes) may be payable upon arrival in your country. For more information refer to the Duties and Taxes section below.
Rest of the World
We offer FREE shipping on all orders valued over AUD$125.00 travelling to the Rest of the World.
For orders under AUD$125.00, we charge a shipping fee calculated by the weight of the order as follows:
0.1kg-0.5kg: AUD$17.50
0.51kg-1.0kg: AUD$26.50
1.1kg +: AUD$40.00
All of our orders sent to the Rest of the World are shipped using DHL Express. Please be aware that DHL Express cannot deliver to PO Boxes.
Orders will generally be dispatched within 1-2 business days, however, please allow up to 5 business days for dispatch during peak periods and public holidays.
Orders shipped to the Rest of the World using DHL Express are generally delivered within 10 business days.
All international orders sent Delivery Duty Unpaid (DDU), which means additional charges (duties and taxes) may be payable upon arrival in your country. For more information refer to the International Customs Charges and Duties section below.
INTERNATIONAL CUSTOMS CHARGES AND DUTIES
All international orders sent Delivery Duty Unpaid (DDU), which means additional charges (duties and taxes) may be payable upon arrival in your country.
These charges are determined by your local customs authority. We are unable to estimate the amount of duties and taxes your package will incur. These charges are the responsibility of the customer and are not included in the cost of the order or any shipping charge that may apply to the order. Payment of these charges is necessary to release your order from your local customs authority. We suggest contacting your local customs authority if you are unsure of the applicable charges related to your order.
If you refuse to pay these charges your order may be returned (if it is economical to do so) or abandoned. If the order is returned, we will refund your order less any return freight costs incurred. If it is uneconomical for us to have your order returned your order may be abandoned and The Mad Hueys will not be held responsible for any loss as a result of this occurrence.
Returns Policy
We want our customers to love our products, so if your order doesn’t meet your expectations our team are here to help you out.
Our Returns Policy applies to orders placed through our online store www.themadhueys.com.
Change of mind returns
Our change of mind returns period is 30 days. It helps us with processing if you can ensure that the product/s being returned:
Are unworn and unwashed; and Have the tags still attached; and Are in the original packaging.
Returns of faulty items
Your name; and Order number; and Images of the fault for review.
To return an item for exchange, please email admin@themadhueys.com with the following information:
Your name; and Order number; and Details of the item/s being returned (product name, colour, size); and Details of the item/s you wish to exchange the returned item/s for (product name, colour size).
You are responsible for paying the shipping costs for the item/s you are returning. Returns are to be sent to:
The Mad Hueys
Attention: Returns
75A West Burleigh Road
BURLEIGH HEADS QLD 4220
You can also return item/s for a store credit or refund, subject to the terms and conditions detailed above.
Please include the below with your return.
DOWNLOAD RETURNS FORM HERE
PAYMENTS
We accept Mastercard, Visa, Paypal.
Shop now, Enjoy now, Pay later with Afterpay. Available at checkout now.
Get it now. Pay it easy, in 6 weekly payments with LayBuy. Available at checkout now.
Own the way you pay with Zip Pay. Available at checkout now.
PAYMENT OPTIONS
At The Mad Hueys we do our best to provide a safe and secure online shopping experience.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
The majority of our stock are limited runs, never to return, therefore you would be stupid to hold out on something you want… Here today gone tomorrow!
ORDER ISSUES
If you have any issues with your order please email admin@themadhueys.com
HOW CAN I TRACK MY ORDERS AND PAYMENT?
You will receive an order confirmation email once we receive your order and payment is confirmed.
Once your order leaves the warehouse you will receive your Startrack Tracking details.
If you have provided us with your mobile phone number you will receive SMS tracking alerts.
If you have not provided your mobile phone details you will receive Tracking details Via email.
Please allow a few hours for tracking details to update.
PROMOS
10% OFF SIGNUP CODE.
Discount entitles you to 10% off your first order only.
AUD$100 minimum spend.
Discount code applies to full price items only.
Discount code will expire after 7 days.
If you are unsure how to complete this promotion, please contact customer service before finalising your order.
The promotion cannot be applied to an order that has been completed.
If you have any questions or concerns regarding promotions please contact