Yes! We offer free express shipping on Australian orders over $99 AUD. International free shipping thresholds vary by country — $129 AUD for New Zealand, $99 USD for the USA, and $139 AUD for Canada, Mexico, and the rest of the world.

Within Australia, a flat fee of $12.50 AUD applies. International rates vary by destination and order weight - head to our full shipping policy for a breakdown.

Australian orders are generally delivered within 3 business days via StarTrack Premium. PO Box deliveries via Australia Post Express take up to 7 business days. International delivery times vary — New Zealand is typically 5 business days, USA varies, and the rest of the world can take up to 10 business days.

Once your order is placed, you'll receive a confirmation email. When it leaves the warehouse, you'll be sent your tracking details via SMS (if you provided a mobile number) or email. Please allow a few hours for tracking info to update after dispatch.

Orders placed before 10:00am Queensland time are generally dispatched the same day. During peak periods and public holidays, please allow up to 5 business days for dispatch.

Yes, we can ship to PO Boxes within Australia using Australia Post Express. Please note delivery to PO Boxes takes up to 7 business days, rather than the standard 3.

All international orders are sent Delivery Duty Unpaid (DDU), meaning any duties and taxes are the responsibility of the customer and are determined by your local customs authority. We recommend checking with your local customs office if you're unsure.

We accept change of mind returns within 30 days of purchase. Return window is subject to change during the Christmas peiod, please view our full returns policy for details.

If you opted in for our "Free Returns + Package Protection" at checkout, your return shipping label is already covered. If you didn't, you'll be responsible for the return shipping cost, which is calculated based on your address. A label will be generated for you once the fee is paid — just print it and drop the item at your nearest Australia Post.

It's an optional coverage you can add at checkout. It covers the cost of your return shipping label if you need to send something back, and also protects your order if it's lost or damaged in transit.

Yes! We offer size exchanges and full product exchanges through our returns portal. Once we receive your original item, we'll ship the new size or product straight to you.

We're sorry to hear that! Upload photos of the fault directly through our returns portal and we'll sort it out with either a replacement or a full refund. Free return shipping is provided for faulty items, even if you didn't purchase coverage at checkout.

We accept Mastercard, Visa, and PayPal. We also offer a range of buy now, pay later options — Afterpay, Zip Pay, and PayPal Pay in 4 — all available at checkout.

Yes! We have three options available at checkout — Afterpay, Zip Pay, and PayPal Pay in 4. Simply select your preferred option when you check out.

No. Your credit card data is only held for the duration of your transaction and is deleted once your purchase is complete.

Absolutely. We use Shopify's secure payment gateway, which is fully PCI-DSS compliant. Your credit card details are encrypted and only stored for as long as it takes to process your transaction — after that, they're deleted.

PCI-DSS (Payment Card Industry Data Security Standard) is the global standard for secure credit card handling, backed by Visa, Mastercard, American Express, and Discover. It means your payment information is handled safely every time you shop with us.

each out to our team directly and we'll get it sorted. You can email us at admin@themadhueys.com or call +61 468 052 192.