Customer Service / Warehouse Assistant

About The Mad Hueys
The Mad Hueys are one of Australia's leading surf, fishing and lifestyle brands.
From our humble beginnings of a few mates and some t-shirts in a garage, our diverse and inclusive team has now grown into a successful multinational business. Our Head Office is located in the beautiful Burleigh Heads just a short walk to the beach.

About the role
As the Customer Service / Warehouse Assistant you will be our customers first point of contact, ensuring you are treating them like Family! Your key focus will always be creating a positive and fun experience for all our customers, get on their level and don’t be scared to throw out a shaka 🤙
Along with the above, our samples warehouse will become your everything! Have a squiz through the list below to see what we mean 😏

Customer Service:
• Tend to the Customer service inbox
• Manning the Customer Service phone
• Completing Returns/Exchanges/Refunds for customers
• Handle the Live Chat platform and Social Media inbox’s
• Organise the Staff Birthday calendar

Warehouse Assistant:
• Maintain Sample Warehouse Inventory
• Keeping all departmental areas of the warehouse tidy
• Pack and distribute all salesman samples to reps (alongside the Product Developer)
• Input SMS into POS upon return & distribute to Ambassadors/Team riders
When you are ready to sink your teeth into new parts of the business, this role will also have you helping interdepartmentally with AdHoc tasks as needed.

About You
Preferably you will be tech savvy (ideally an excel wiz!) or are a quick and eager learner. On top of your reliability, you will be a problem solver, show initiative and be excited to grow with us. As you will spend a lot of time in the samples warehouse you must be able to physically lift boxes and move freely around the warehouse. But most of all you just have to be willing to get in and have a crack!
PS: Smashing a Shoey and Loving to Surf Fish Party is optional but very desirable 😜

What’s in it for you
What sets The Mad Hueys apart, is our people. You will be working with a creative, fun and dynamic team who thrive on delivering quality products and services to their customers.
On top of that, you will have access to an amazing range of company perks such as monthly gift cards, a free massage every month, and ongoing development.
Most importantly, working for The Mad Hueys offers you the chance to make a real and genuine impact and be part of the future of an evolving and growing international business.