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    Returns Policy

    We accept refunds and exchanges.

    Returns
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Please note that gift cards are non-returnable.

    To complete your return, we require a receipt or proof of purchase. 


    There are certain situations where only partial refunds are granted: (if applicable)
    Returned goods  with obvious signs of use
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at 
    admin@themadhueys.com

    Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

    RETURNS / EXCHANGES

    Please send exchange items to

    RETURNS

    THE MAD HUEYS
    1 31-33 DOVER DRIVE

    BURLEIGH HEADS 4220

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    DOWNLOAD RETURNS FORM HERE